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Our Price Promise

Shop with confidence knowing that you have a great price with our outstanding customer service.

Buy with confidence

When you shop with us we want you to have the peace of mind that you're getting the best value for money. We try to check our prices regularly against other retailers because we are committed to offering, not only the best range of spa parts and the highest level of customer service, but also some of the best prices too.

So our promise to you is that if you find the same product on offer at a lower price at one of our competitors then we’ll match that price.

HOW TO CLAIM:

Simply email info@hydrospares.co.uk with the following details:

The product (including MPN, make, model, etc)
The retailer (including their web address)
The price inc VAT (& including the cost of delivery)
The best telephone number/email for us to reach you on

We’ll get back to you as soon as possible with a response to your claim, and if we find that the item is indeed cheaper (and in stock) elsewhere we’ll give you a call to take your order.

Terms & Conditions

The product in question must be of identical specification and offered on the same terms.
The product must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment
The product must be in stock and available for immediate delivery by one of our competitors. Delivery costs, postage and packaging costs and VAT must be included in the price.
We must also have the product in question in stock.
This Price Promise is applicable in respect of any of our UK mainland based competitors.
Gift vouchers are exempt.
This Price Promise is not available in respect of auction sites, market stalls, private sales and liquidation (or any other "closing down" or insolvency) sales.
Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
We must be able to verify the lower price being offered by the competitor to our satisfaction.
All Price Promise transactions are carried out at our discretion.
We reserve the right to withdraw this Price Promise at any time
Exclude Trade account customers.

Trade

Our Price match promise is intended for Retail customers only, however as a large proportion of our customers are Trade/Business account holders then we want you to know that we will try our very best to extend a similar offer to you.
So if you are a business customer reading this & you think we're not as competitive as we ought to be on certain products then please let us know as we will usually be able to match any other Trade prices (we just can't officially guarantee it on absolutely everything)
One reason we cannot officially promote a blanket Price Match guarantee to our Trade customers is because of the more complex issues that affect trade prices, such as volume based discounts and target related rebates that are sometimes offered by other distributors.